Speech Analytics: Insights From Your Customer’s Voice | RapidMiner

Most enterprises experience the “moments of truth” at the time of customer service (for instance, a lost credit card, a canceled flight, a damaged piece of clothing, or investment advice) when customers invest a high amount of emotional energy in the outcome.  These interactions have a dramatic impact on the Customer experience. Analyzing these interactions […]

Source: Speech Analytics: Insights From Your Customer’s Voice | RapidMiner

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